Wisteria is a multi-channel retail organization whose central mission is to make the world a better place by selling products that have meaning and beauty. We strive to connect artisans, customers, employees, vendors and non-profits into a mutually beneficial worldwide community. The core values of Wisteria’s employees are working together as a team, solving problems creatively and being kind towards one another. Wisteria searches only for candidates who fully embrace the mission and core values of the company.

The Vice President of Marketing and Creative is responsible for communicating Wisteria’s brand and mission through all marketing channels which includes but is not limited to; the look and voice of all catalogs, print collateral, website, print and online advertising, public relations, media coverage, signage, email campaigns and social media. The Vice President of Marketing and Creative is also fully responsible for achieving the revenue goals for the catalog and ecommerce/website channels and partially responsible for meeting the retail store revenue goal. All budgets must be balanced and met according to plan and all marketing initiatives and promotions must be tracked and analyzed for the return on investment. This individual must be a creative thinker and enjoy solving complex problems under timelines. This position will be heavily focused on growing our E-Commerce channel within the upcoming months while being responsible for managing many concurrent projects and working with multiple departments at Wisteria. The Vice President of Marketing and Creative reports directly to the President of Wisteria.

Responsibilities include, but are not limited to:

• Understand the brand and the core mission of Wisteria and communicate it in all marketing activity.
• Be a key member of the Wisteria Leadership Team.
• Lead the Creative, Marketing and Ecommerce Departments.
• Manage and grow the catalog revenue.
• Manage and grow the ecommerce revenue.
• Manage and grow the retail channel revenue.
• Grow Wisteria’s customer base and catalog/ website house files.
• Strive to make the catalog the best amongst its peers.
• Ensure website aesthetic is “brand consistent” and a destination of not only a place to shop but a place to learn, experience, and connect with artisans and products of beauty and meaning from around the world.
• Ensure website is optimized through customer experience, search engine optimization, tags, URLs, and content.
• Oversee the budget for Creative, Production, Ecommerce and Marketing departments.
• Ensure all Marketing initiatives are communicated and achieved.
• Manage large contracts with vendors in regards to ecommerce, marketing or catalog channels.
• Maintain a professional atmosphere.
• Maintain excellent communication with all managers, directors, vice presidents and president.
• Review and approve all upcoming catalogs.
• Review and approve all emails.
• Review and approve all website changes.
• Work with Brand Management Team members to capture thoughts and ideas and communicate pertinent ideas to respective departments.
• This is full time position that includes working more than 40 hours a week.

Critical skills include:

• Over 10 years of upper level departmental management
• Over 5 years of E-Commerce strategic development and management experience
• Over 5 years of upper level Marketing experience
• Over 5 years of working with Creative departments
• Excellent communication skills, both written and verbal.
• Strong organizational skills, with attention to detail and dates.
• Ability to be flexible within the limitations of the production process.
• Experienced user of all Microsoft applications such as Excel, Outlook, and Word.
• Ability to think creatively and juggle many tasks and personalities at once.
• Strategic and independent thinking, planning, and follow-up skills.
• Understanding of both Mac and PC platforms.
• Self-motivated and decisive.
• Detail oriented with creative problem solving skills.
• Ability to execute under accelerated timeframes.
• Ability to quickly adapt to change in priorities.

Wisteria is a multi-channel retail organization whose central mission is to make the world a better place through selling products that have meaning and beauty. We strive to connect artisans, customers, employees, vendors and non-profits into a mutually beneficial worldwide community. The core values of Wisteria’s employees are working together as a team, solving problems creatively and being kind towards one another. Wisteria searches only for candidates who fully embrace the mission and core values of the company.

The Customer Service Representative’s (CSR) primary responsibility will be to answer incoming calls while providing a high level of service. They should be detail oriented problem solvers that excel in a fast paced environment. Friendly disposition and positive attitude is required. A CSR must be able to multi task and set priorities. Use available resources to educate yourself on product features, returns systems and customer interaction skills. Position reports to the Manager of Customer Service.

Responsibilities include, but are not limited to:

• Answer incoming customer service calls in a manner consistent with the Wisteria brand of excellence.
• Respond to incoming CS emails and Voicemails within 24 hours.
• Process Outbound calls for Credit Issues and updates on Out of Stock items.
• Take ownership of each call to include- Research, Follow Up and Resolution.
• Establish and maintain effective working relationships with co workers, supervisors and internal departments.
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to relevant health and safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Critical skills include:

• Customer Focused
• Strong communication skills – verbal and written.
• Willingness to learn product information and company expectations
• Familiar with Microsoft applications such as Excel, Outlook and Word
• Ability to prioritize while working on multiple tasks.
• Problem Solver