RETURNSLove it as much as we do or return within 30 days! If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product - clearance items (.99) are not eligible for exchange or refunds. Please note that you are responsible for all return shipping charges unless the item is damaged and reported within 48 hours or defective. Wisteria is unable to accept merchandise that has been reupholstered or altered in any way.
We take every precaution to ensure your purchase is of the utmost quality and free of defects. When your purchase arrives, please inspect it carefully for any damages. If the purchase arrives damaged or defective, please contact customer service at 800-320-9757 and choose option 1 within 48 hours of receipt.
Please follow these steps to return merchandise:
- Contact customer service at 800-320-9757 and choose option 1 within 30 days of receipt of merchandise.
- Receive a return merchandise authorization number from customer service.
- Complete the return form that came with the invoice and include it inside of your return box.
- Repack merchandise in the original box with the original packing material. If it cannot be reused, we recommend taking any return to Fedex to be packaged. You will be responsible for any damages incurred due to insufficient packaging.
- Return package by your preferred shipping company to:
Wisteria Returns Department
13780 Benchmark Drive
Farmers Branch, TX 75234
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate. Clearance items are not eligible for exchange or refunds at any time.