Return / Exchange Policy
If we lived in a perfect world, everything that arrived at your home would be exactly as promised. However, we know this isn’t always the case. If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product (clearance items are not eligible for exchange or refunds). Please note that you are responsible for all return shipping charges.
If the product arrives damaged, please contact Customer Service at 1-800-320-9757 option 1 within 5 business days of receipt.
Please follow these five easy steps to return merchandise:
1. Contact customer service at 1-800-320-9757 option 1 within 30 days of receipt of merchandise.
2. Receive a return merchandise authorization number from customer service.
3. Complete return form enclosed with invoice and include inside of box.
4. Repack merchandise in original box with original packing material.
5. Return package by preferred shipping company to address below:
Wisteria Returns Department
13780 Benchmark Drive
Farmers Branch, TX 75234
Once we receive your returned item, please allow one billing cycle for a refund to appear on your credit card statement. Refunds on shipping and handling are credited only when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate. Clearance items are not eligible for exchange or refunds at any time.