SHIPPING INFORMATIONNew Simpler Shipping!
No more oversized handling fees and smarter shipping rates. See below for details.
Most standard ground delivery, in-stock orders, are shipped within 48 hours of purchase. In-stock freight items are shipped within 5 days of purchase. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days. (Our fulfillment hours are Monday through Friday, 8 am to 5 pm CST.) Freight items may require an additional 7 to 10 days for delivery and cannot be expedited. Credit cards will be billed at the time of shipment.
For standard shipping charges, refer to the shipping chart below. Shipping costs are calculated according to the total cost of the merchandise in your order.
Standard Shipping Charges (per address)
|For Orders Totaling||Ground||2 Days||Next Day|
|Up to $50.00||15%||$20.00||$25.00|
|$50.01 to $2000||15%||40%||50%|
|$2000.01 and over||$299||N/A||N/A|
Shipping to Alaska and Hawaii For shipments to Hawaii and Alaska, call our customer service center. Expedited delivery and freight delivery are not available to these areas. Your order should arrive in approximately 10–14 business days.
At this time we cannot ship to foreign countries or U.S. territories. Larger furniture items will be shipped freight. All PO, APO, FPO, and DPO will be shipped via USPS.
For products that qualify for expedited shipping, the costs are calculated according to the total cost of the merchandise in your order. See the chart above.
If you ordered before noon CST, your order should arrive within the expedited time chosen. Please note that expedited orders placed Friday after noon CST or on Saturday will be processed on Monday. Also, the day an item ships is not considered a transit day. Please plan accordingly when placing an expedited order.
Expedited Shipping Exceptions
Expedited shipping is available for select items, indicated on the shipping info tab on the product page. Freight items may require an additional 7 to 10 days for delivery and cannot be expedited. Freight delivery is not available on weekends or national holidays.
Our designated freight carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. If you request a specific day or time more exact than provided by the carrier, an additional fee will apply (averaging $100–$175). If you make an appointment to have a shipment delivered, please be sure to keep that appointment. If you miss it, the delivery company will charge you an additional $105.
For freight delivery items, you may choose between the following two options:
Threshold Furniture Delivery will deliver your items inside the ground floor doorway, garage, or covered area of your choice. Heavier items that need more than one person to move may require your assistance. This service does not include unpacking, placing the item, or moving it up or down stairs; additional fees apply on these types of services (see White Glove Service below). Freight deliveries may be delivered on a pallet; please be prepared to dispose of the pallet yourself (some cities require you to call a bulk trash service).
Additional fees for standard processing and delivery also apply to residences with multiple steps leading up to the customer’s desired point of entry. If you have 8 or fewer steps at your point of entry, you will not be charged an additional fee. However, if you have more than 8 steps at your desired point of entry, an additional $55 will be charged. Every additional flight of stairs or additional floor level will also incur an additional charge. The first flight will be an additional $110, and an additional fee of $55 will apply for any additional flights of stairs.
White Glove Service includes delivery, unpacking, assembly, and placement of the item on the ground floor of your home. The carrier brings the item into the room or area you specify (on the ground floor), uncrates it, assembles it (if necessary), positions it, and removes all packing and shipping materials. If your item needs to move up or down a flight of stairs, an additional fee will apply. Please note: this service does not include wall mounting of any kind.
White Glove Service is offered for an additional $49 per order. If you do not choose this delivery option at the time you place your order, but wish to do so later, you will be charged an additional fee by the carrier. Orders totaling $2500 or more will be upgraded to White Glove Service.
Damages and Returns
Because we take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. Inspect your purchase carefully, starting with the outside of the box when it is delivered. Any damage to the outside of the box or to the product itself must be recorded on the Bill of Lading prior to signing for the delivery. Call Home Services at 800-320-9757, option 3, for assistance in processing any damaged items.
If your purchase arrives damaged or is damaged in the delivery/set-up process, the carrier will repackage and return to Wisteria at no charge to you. If it is returned for another reason not related to damage, a pickup fee and return shipping fee may apply.