Please read this section carefully. Yes, we know it’s quite detailed, but we have a lot of information we need to communicate to you, and we want to be sure we’re not missing anything. So, here goes . . .
For standard, in-stock orders, our warehouse team strives to ship your purchase within 48 hours. Unless an expedited service is requested, your order should arrive in approximately five to seven business days. (Our fulfillment hours are Monday through Friday, 8am to 5pm CST.) Credit cards will be billed at the time of shipment.
For standard shipping charges, refer to the shipping chart below. Costs are calculated according to the total cost of the merchandise in your order.
Some items have an added processing and delivery charge (P&D) due to their size or weight in addition to the standard shipping fees. See the additional shipping fees section below as theses charges may apply to your order.
Please see expedited shipping information and chart below. If you have any questions call customer service: 800-320-9757, option 1. Items that are LTL or have P&D do not qualify for expedited shipping.
Shipping to Alaska and Hawaii
For shipments to Hawaii and Alaska, call our customer service center. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 10-14 business days.
At this time we cannot ship to foreign countries or U.S. territories. We ship small orders via UPS. UPS will not ship to a P.O. Box; therefore, all orders must be shipped to a physical address. Larger furniture items will be shipped freight. All APO, FPO, and DPO will be shipped via USPS.
Standard Shipping Charges (per address)
We offer a flat $5 shipping charge on all jewelry. At this time, we do not offer expedited shipping on jewelry orders placed on our website. Please call our customer service center if you’d like to place an expedited order.
Expedited Shipping Charges
For the items that can ship expedited, the costs are calculated according to the total cost of the merchandise in your order. See the chart below.
If you ordered before noon CST, your order should arrive within the expedited time chosen. Please note expedited orders placed Friday after 12:00pm noon CST or Saturday will be processed on Monday. Also, the day an item ships is not considered a transit day. Please plan accordingly when placing an expedited order.
Unfortunately, we do not offer express shipping on items with a processing and delivery fee.
Additional Shipping Fees for Oversized Items
Please read this section carefully; these additional shipping charges may apply to your order. Some items will have processing and delivery charges (P&D) due to their size or weight. Expedited shipping is not available on these items. All items designated with this symbol will require freight delivery. Please note freight items may require an additional 7 to 10 days for delivery. Delivery is not available on the weekends or national holidays.
Our designated carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. If you request a specific day or time more exact than provided by the carrier, an additional fee will apply (averaging $100–$175). If you make an appointment to have a shipment delivered, please be sure to be available for that appointment. If you miss that appointment, the delivery company will charge you an additional $105.
Damages and Returns
Damages to the merchandise while in transit are rare, but they do happen. Any damage to the outside of the box or to the product itself must be recorded on the Bill of Lading prior to signing for the delivery. Call Customer Service at 1-800-320-9757 option 1 for assistance in processing any damaged items.
If the furniture arrives damaged or is damaged in the delivery/set up process, the carrier will repackage and return to Wisteria at no charge to you. If it is returned for another reason, a pickup fee and return shipping fee may apply.
For the delivery of larger items, you may choose between the following two options:
Standard Processing and Delivery (P&D) will deliver your items inside the ground floor doorway, garage, or covered area of your choice. Heavier items, which need more than one person to move, may require your assistance. This service does not include unpacking, placing the item, or moving it up or down stairs. Additional fees will apply on these types of services (see below). Freight deliveries may be delivered on a pallet; please be prepared to dispose the pallet yourself (some cities require you to call a bulk trash service).
Additional fees for standard processing and delivery also apply for residences with multiple steps leading up to the customer’s desired point of entry into their home. If you have eight or fewer steps at your point of entry, you will not be charged an additional fee. However, if you have more than eight steps at your desired point of entry, an additional $55 will be charged. Every additional flight of stairs or additional floor level will also incur an additional charge. The first flight will be an additional $110 and an additional fee of $55 will apply for any additional flights of stairs.
White Glove Service includes delivery, unpacking, assembly, and placement of the item on the ground floor of your home. If your item needs to move up or down a flight of stairs, an additional fee will apply. All packing materials will be removed. The carrier brings the item into the room or area you specify (on the ground floor), uncrates it, assembles it (if necessary), positions it, and removes all shipping materials. Please note: this service does not include wall mounting of any kind or moving the item up or down stairs.
White Glove Service is offered for an additional cost of $50 per order. If you do not choose this delivery option at the time you place your order, but wish to do so later, you will be charged an additional fee by the carrier.