Frequently Asked Questions
Is Wisteria completely going out of business?
Yes. We have closed our web store and all physical locations, including our Outlet. This was a difficult decision to make after more than 19 years of serving our customers.
What if I haven’t received my order yet?
Wisteria is still processing orders received during our Going Out of Business Sale in July, and our warehouse will remain open until all orders have been shipped. If there is an issue with fulfilling your order, you will be notified via email. Otherwise, you can check your order status by logging into your account.
Will I still be able to return merchandise I purchased?
ALL SALES ARE FINAL on merchandise purchased on or after Monday, June 29. Purchases made before Monday, June 29 (except those on clearance or from our Outlet) may be returned within 30 days of purchase. Be sure to view our full returns policy detailing mandatory procedures for return merchandise to be accepted and refunded.
Can I get a price adjustment on previous purchases?
No price adjustments will be made on purchases made before or during the Going Out of Business Sale.
Will there be any changes to shipping methods?
Orders previously placed on wisteria.com will ship via Parcel or Freight Delivery. Please view our shipping information for details on shipping methods and costs.
What about gift certificates?
Gift certificates have no value now that Wisteria has closed. We will not issue cash refunds for gift certificates.
When will I be charged for my order?
Orders previously placed on wisteria.com were billed to your selected payment method at the time your order was placed.
Can I cancel an order?
No. All purchases made on or after Monday, June 29 are final and cannot be canceled for any reason. Additionally, Wisteria will not accept cancelations on orders placed prior to Monday, June 29 as they have already entered the fulfillment process.
How do I get in touch with someone if I have a concern with my order?
All customer service inquiries must be sent via email to email@example.com. Please provide the following information for faster resolution: order number, phone number, nature of inquiry, pictures of item if damaged.
After the corporate office closes, how do I contact Wisteria with questions/concerns about merchandise I purchased?
After closure, Wisteria will no longer be available to address such concerns. All sales during the Going Out of Business Sale are as-is and final.