Frequently Asked Questions
Is Wisteria completely going out of business?
Yes. We have discontinued our catalog mailings and web store, and will soon be closing all store locations, including our Outlet. This was a difficult decision to make after more than 19 years of serving our customers.
When will you be closing?
We are unable to predict an exact closing date for our stores. For the best selection, shop as soon as possible in one of our store locations.
Will I still be able to return merchandise I purchased?
ALL SALES ARE FINAL on merchandise purchased on or after Monday, June 29. Purchases made before Monday, June 29 (except those on clearance or from our Outlet) may be returned within 30 days of purchase. Be sure to view our full returns policy detailing mandatory procedures for return merchandise to be accepted and refunded.
Can I get a price adjustment on previous purchases?
No price adjustments will be made on merchandise purchased prior to Monday, June 29 to receive Going Out of Business Sale pricing, nor will any price adjustments be allowed on purchases made during the Going Out of Business Sale.
Can I apply existing promotion codes to my order?
No. Going Out of Business Sale pricing cannot be combined with any other offers. All Wisteria promotion codes are void as of Monday, June 29, regardless of any originally stated expiration date.
Can I place an order by phone through customer service or with someone in the store?
No. Effective immediately, purchases can only be made in stores from the merchandise available in that location. Due to reduced staffing, Customer Service and Store Associates can no longer accept or place orders on your behalf.
Will there be any changes to shipping methods?
Orders previously placed on wisteria.com will ship via Parcel or Freight Delivery. Please view our shipping information for details on shipping methods and costs.
Please be aware that Wisteria is no longer offering local delivery service from our stores. All items purchased in stores must be picked up on the day of purchase. You will be responsible for making same-day pick up arrangements through your own means or via our 3rd party local delivery service provider.
Can I hold a product I find in store for purchase later?
No. Stores will not allow merchandise holds.
What about gift certificates?
Gift certificates are no longer available for purchase; however, any existing gift certificates may be used for payment in stores during the Going Out of Business Sale. Gift certificates will have no value once Wisteria closes our stores. We will not issue cash refunds for gift certificates.
When will I be charged for my order?
Orders previously placed on wisteria.com were billed to your selected payment method at the time your order was placed.
Can I cancel an order?
No. All purchases made on or after Monday, June 29 are final and cannot be canceled for any reason. Additionally, Wisteria will not accept cancelations on orders placed prior to Monday, June 29 as they have already entered the fulfillment process.
What if I have an item(s) currently on backorder awaiting delivery?
Backordered item(s) will still be shipped if/when the merchandise is received in our warehouse. If the item(s) are no longer scheduled to arrive in our warehouse, then you will be notified via email and a full refund will be issued.
How do I get in touch with someone if I have a concern with my order?
All customer service inquiries must be sent via email to firstname.lastname@example.org Please provide the following information for faster resolution: order number, phone number, nature of inquiry, pictures of item if damaged.
After the company closes, how do I contact Wisteria with questions/concerns about merchandise I purchased?
After closure, Wisteria will no longer be available to address such concerns. All sales during the Going Out of Business Sale will be as-is and final.