Love it as much as we do or return within 30 days! If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Clearance items (products with prices ending in .99) are not eligible for exchange or refunds. Please note that you are responsible for all return shipping charges unless the item is damaged or defective and reported within 2 business days to Wisteria Customer Service (see DAMAGES section below for details). Wisteria is unable to accept merchandise that has been reupholstered or altered in any way.
Please follow these steps to return merchandise:
- Contact customer service at 1-800-320-9757, option 2, within 30 days of receipt of merchandise.
- Receive a return merchandise authorization number and a return shipping label from Wisteria customer service. For freight items that were sent via Threshold Delivery or White Glove Delivery, customer service will help schedule pickup of your items. (As noted above, the customer is responsible for all return shipping charges unless the item is damaged or defective.)
- Repack merchandise in the original box with the original packing material. If original packing material cannot be reused, we recommend taking any return to your local parcel shipping store to be packaged. You will be responsible for any damages incurred due to insufficient packaging.
- Affix your Wisteria-provided return shipping label to the outside of the box and drop at your nearest FedEx location. If you prefer to choose your own carrier at your own expense, please return package to:
Wisteria Returns Department
13780 Benchmark Drive
Farmers Branch, TX 75234
Because we take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. When your purchase is delivered, inspect it carefully, starting with the outside of the box. Any damage to the outside of the box or to the product itself must be recorded on the proof of delivery (POD) prior to signing the POD. Please note that signing the POD does not constitute acceptance of the item as is, and you are still able to return the item if it is damaged inside the packaging. Call Wisteria Customer Service at 1-800-320-9757, option 3, for assistance in processing any damaged items. All damaged returns will require photographic evidence of damages to box and/or product and must be reported within 48 hours of the receipt of your purchase.
If your purchase arrives damaged or is damaged in the delivery/set-up process, the carrier will repackage it and return it to Wisteria at no charge to you. If it is returned for another reason not related to damage, a pickup fee and return shipping fee will apply.
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement. We can only offer refunds on shipping and handling when an item is incorrectly shipped or arrives defective or damaged. Gift returns will be credited with a gift certificate. Clearance items are not eligible for exchange or refunds at any time.