Return & Exchange Policy

We hope that you love everything you purchase from us. If you’re not completely satisfied with your purchase, we will gladly refund the merchandise price within 30 days of receipt.

Clearance items (products with prices ending in .99) are not eligible for exchanges or refunds. Items that have been reupholstered or altered in any way are not eligible for return. Please note you are responsible for all return shipping charges unless the item is damaged, defective, or incorrectly shipped.

In the case of damaged, defective, or incorrectly shipped items, we will refund the merchandise price and return shipping within 2 days of receipt.

For instructions on how to return an item, select one of the below options.

Complete one of the following procedures within 30 days of receipt:

  1. Call Customer Service at 1-800-320-9757, option 2 within 30 days of receipt.
  2. Receive a return merchandise authorization number and return shipping label.
  3. When possible, please repack item(s) in original box with original packing materials.
  4. Affix return shipping label to the outside of the box and drop at your nearest FedEx location.
  5. A return shipping fee will apply; you will be credited for the cost of the returned item upon arrival at our facility. Initial delivery fees are non-refundable.

OR


  1. Complete the return form, making sure to indicate the reason for return, and place inside original box.
  2. When possible, please repack item(s) in original box with original packing materials.
  3. Purchase postage at a post office or parcel location of your choice and send to:
  4. Wisteria Returns Department
    13780 Benchmark Drive
    Farmers Branch, TX 75234

  5. You will be credited for the cost of the returned item upon arrival at our facility. Initial delivery fees are non-refundable.

Complete the following within 30 days of receipt:

  1. Call Customer Service at 1-800-320-9757, option 2 within 30 days of receipt.
  2. Receive a return merchandise authorization number.
  3. Customer Service will help coordinate repacking and pickup of item(s).
  4. A pickup fee and return shipping fee will apply. You will be credited for the cost of the returned item upon arrival at our facility. Initial delivery fees are non-refundable.

Small Parcels

Complete the following within 2 business days of receipt:

  1. Call Customer Service at 1-800-320-9757, option 2. Be prepared to provide a picture of the damaged or defective product.
  2. Receive a return merchandise authorization number and a return shipping label.
  3. When possible, please repack item(s) in original box with original packing materials.
  4. Affix return shipping label to the outside of the box.
  5. Either drop box at your nearest FedEx location or Customer Service will help coordinate pickup of item(s).


Freight Items

Complete the following within 2 business days of receipt:

  1. Upon delivery, inspect outside of package and note any damages prior to signing delivery paperwork.*
  2. If contents of package are damaged, defective, or incorrectly shipped:
    • Call customer service at 1-800-320-9757, option 2.
    • Be prepared to provide a picture of the damaged or defective product.
  3. Receive a return merchandise authorization number.
  4. Customer Service will help coordinate repacking and pickup of item(s).


*Signing the POD upon delivery of an item does not constitute acceptance of the item as-is, and you are still able to return the item if it is damaged inside the packaging.