Shipping Information

Shipping Charges

For Parcel and Freight Delivery shipping charges, please refer to the shipping chart below. Shipping costs are per address and calculated according to the total cost of the merchandise in your cart, prior to any promo codes being applied. Please note additional surcharges may apply given the size, weight, and/or nature of the item.

Order Subtotal Is:Shipping

Up to $15.00

$4.95

$15.01 to $25.00

$6.00

$25.01 to $45.00

$8.00

$45.01 to $65.00

$11.00

$65.01 to $90.00

$14.00

$90.01 to $125.00

$17.00

$125.01 to $200.00

$21.00

$200.01 and over

15% of order value, with a maximum of $299


Standard Parcel Delivery

In-stock Parcel Delivery orders are usually shipped within 2 business days. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days. Our fulfillment hours are Monday through Friday, 8 am to 5 pm CT.



Expedited Parcel Delivery

Expedited Parcel Delivery is available for select items, indicated on the Shipping tab of the product page. For products that qualify for expedited delivery, the costs are calculated according to the total cost of the merchandise in your order.

For Expedited 2nd Day delivery, shipping is 40% of order subtotal, $16 minimum.

For Expedited Next Day delivery, shipping is 50% of order subtotal, $28 minimum.

If you ordered before 12:00 noon CT, your order should arrive within the expedited time chosen. Please note that expedited orders placed Friday after 12:00 noon CT or on Saturday will be processed on Monday. Also, the day an item ships is not considered a transit day. Please plan accordingly when placing an expedited order.


Freight Delivery

In-stock Freight Delivery orders are usually shipped within 5 business days and should arrive in approximately 14-18 business days. Expedited shipping is not available for Freight Delivery orders, and delivery cannot take place on weekends or national holidays.

For Freight Delivery, our designated freight carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. If you request a specific day or time more exact than provided by the carrier, an additional fee will apply (averaging $100–$175). If you make an appointment to have a shipment delivered, please be sure to keep that appointment. If you miss it, an additional fee of $105 will apply.

Threshold Delivery includes delivery to the doorway, garage, or covered area on the ground floor of your home. Heavier items that need more than one person to move may require your assistance. This service does not include uncrating. Freight deliveries may be delivered on a pallet; please be prepared to dispose of the pallet yourself (some cities require you to call a bulk trash service).


Shipping Outside the Contiguous United States

Wisteria cannot ship to Alaska, Hawaii, foreign countries or U.S. territories.


Delivery Surcharges

Due to size and weight, select items will require a delivery surcharge.


Sales Tax

Sales tax is collected on merchandise, shipping and handling as applicable where required by law.


Damages and Returns

Because we take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. Please be aware that returns due to damage are time-sensitive. See our Returns page for details.