The size and/or weight of the merchandise selected will determine whether your order ships via Parcel or Freight Delivery. For most items, you can view the shipping method and estimated timeframe for delivery on the Shipping tab of the product page; however, this information may change if multiple items are grouped in one order. The shipping method and charges will be confirmed during checkout. Credit cards will be billed at the time of shipment. If you choose to purchase through PayPal, you will be charged for all your items immediately.
Standard Parcel Delivery
In-stock Parcel Delivery orders are usually shipped within 2 business days. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days. Our fulfillment hours are Monday through Friday, 8 am to 5 pm CT.
For Standard Parcel Delivery shipping charges, refer to the shipping chart below. Shipping costs are calculated according to the total cost of the merchandise in your order and are per address:
|Order Subtotal Is:||Shipping|
|Up to $15.00||$4.95|
|$15.01 to $25.00||$6.00|
|$25.01 to $45.00||$8.00|
|$45.01 to $65.00||$11.00|
|$65.01 to $90.00||$14.00|
|$90.01 to $125.00||$17.00|
|$125.01 to $200.00||$21.00|
|$200.01 and over||10% of order value, with a maximum of $299|
Expedited Parcel Delivery
Expedited Parcel Delivery is available for select items, indicated on the Shipping tab of the product page. For products that qualify for expedited delivery, the costs are calculated according to the total cost of the merchandise in your order.
For Expedited 2nd Day delivery, shipping is 40% of order subtotal, $16 minimum.
For Expedited Next Day delivery, shipping is 50% of order subtotal, $28 minimum.
If you ordered before 12:00 noon CT, your order should arrive within the expedited time chosen. Please note that expedited orders placed Friday after 12:00 noon CT or on Saturday will be processed on Monday. Also, the day an item ships is not considered a transit day. Please plan accordingly when placing an expedited order.
In-stock Freight Delivery orders are usually shipped within 5 business days and should arrive in approximately 14-18 business days. Expedited shipping is not available for Freight Delivery orders, and delivery cannot take place on weekends or national holidays.
For Freight Delivery, our designated freight carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. If you request a specific day or time more exact than provided by the carrier, an additional fee will apply (averaging $100–$175). If you make an appointment to have a shipment delivered, please be sure to keep that appointment. If you miss it, an additional fee of $105 will apply.
For Freight Delivery, you may choose between the following two options:
Threshold Delivery includes delivery to the doorway, garage, or covered area on the ground floor of your home. Heavier items that need more than one person to move may require your assistance. This service does not include uncrating. Freight deliveries may be delivered on a pallet; please be prepared to dispose of the pallet yourself (some cities require you to call a bulk trash service).
White Glove Delivery includes delivery, uncrating, and placement of the item in the room or area you specify on the ground floor inside your home. Please note: this service does not include wall mounting of any kind. White Glove Delivery is offered for an additional $49 per order. If you do not choose this delivery option at the time you place your order, but wish to do so later, you will incur an additional fee. Orders totaling $2500 or more will be upgraded (free of charge) to White Glove Delivery.
Shipping to Alaska, Hawaii, foreign countries or U.S. territories
Parcel and Freight shipments to Alaska, Hawaii, foreign countries or U.S. territories require special arrangements. Please call Customer Service at 800-320-9757. Shipping typically requires an additional 10-14 days beyond the time frames stated above. All APO, FPO, and DPO will be shipped via USPS.
Due to size and weight, select items will require a delivery surcharge. You’ll find the cost indicated on the product page.
Sales tax is collected on merchandise, shipping and handling as applicable where required by law.
Damages and Returns
Because we take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. Please be aware that returns due to damage are time-sensitive. See our Returns page for details.